FAQ

Frequently Asked Questions

Where are the products made?


All handmade products are made in Mississauga, Ontario, Canada. Beauty and hair tools as well as hair electronics are sourced from Canada, USA and/or China.




What ingredients are used in your products?


Thriving Tress handmade products are made from the finest ingredients and free from and harsh chemicals or preservatives.

Please refer to the specific product for a list of all ingredients.




Do you ship to my country?


Currently, Thriving Tress ships to Canada and USA. We are expanding into different countries!, If you are interested in puchasing , please check the cart page and see if your country is listed. If not, please contact me via Contact page or send and email to thrivingtress@gmail.com.




When can I expect my order?


All orders will be processed and packaged within 24-48 busines hours. Once processed, they will be mailed out the following businesss day. If you have choosen a trackable shipping service, an email will be sent containing the tracking number. *Please note that Thriving Tress is not responsible for any shipment, that arrives late, damage or missing! All trackable shipments are covered up $100 insurance*




What is the return policy?


Due to hygienic reasons, Thriving Tress is unable to accept returns. If it was an error on our behalf, please send a message on the contact page, or send an email to thrivingtress@gmail.com, so that we can look in to the matter.




Do you offer wholesale pricing?


Yes, please send a message on the contact page, or send an email to thrivingtress@gmail.com




Do you offer drop shipping?


Yes, please send a message on the contact page, or send an email to thrivingtress@gmail.com




Do you offer an affiliate program?


Yes, please send a message on the contact page, or send an email to thrivingtress@gmail.com